Terms of Service

Last Updated: February 1, 2026

1) Introduction & Acceptance

These Terms form a contract between you and MRGRM ("we", "us"). By accessing mrgrm.com or using any MRGRM product or service (together, the "Services"), you confirm that you've read and agree to these Terms of Service and to applicable policies referenced here. If you accept on behalf of a company, you represent you have authority to bind that company.

We may update these Terms periodically by posting a revised version with a new "Last updated" date. Your continued use constitutes acceptance of the changes.

2) Services & Account

Keep your credentials secure and your account details accurate. You're responsible for activity under your account. We may refuse, suspend, or close accounts for misuse, non-payment, or legal risk.

3) Plans, Free Trial & Cancellation

Plans & pricing: Current plans, limits, and prices are shown on our pricing page. We offer monthly and annual subscriptions and a free trial; plan features may change from time to time.

Free trial: New users get a free trial period. Trials do not auto-convert; you can upgrade to a paid plan any time.

Cancellation: You can cancel at any time from your account dashboard or by contacting support. Cancellation takes effect at the end of the current paid term.

4) Billing & Taxes

You authorize recurring charges to your selected payment method (via Paddle). Fees are billed in advance per your plan and renew automatically unless cancelled. Taxes, if applicable, are additional. We may correct pricing errors and may change pricing with notice for future terms.

5) License to Use the Services

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Services for your internal business purposes. You may not sublicense, resell, or commercially exploit the Services except as expressly permitted. We reserve all rights not granted.

6) Intellectual Property & Who Owns What

• Your content ("Customer Content"): You retain ownership of the content you submit or configure in the Services. You grant us a limited license to host, process, transmit, and display it solely to provide and secure the Services and to support you.
• Service data & telemetry: We collect operational data (e.g., event logs, performance metrics) to run, protect, and improve the Services. We may use such data in aggregated or de-identified form for analytics and benchmarks.
• MRGRM materials: We own the platform, software, models, templates, documentation, UI/UX, and brand. No implied licenses.
• Feedback: Suggestions you provide may be used by us without restriction or compensation.

7) Privacy & Data Processing

Your use of the Services is subject to our Privacy Policy. We host primarily in the US and maintain strong security controls.

8) AI Features & Data Use

We use third-party AI infrastructure (including but not limited to OpenAI, Anthropic, and Google Gemini) to power product features. Customer data is not shared with those providers for training their public models, and is not used to train any AI models without consent.

9) Content & Conduct Rules (AUP)

You agree not to:

• Break laws, infringe IP/privacy rights, or engage in harassment or doxxing.
• Upload malware, interfere with the Service, or access non-public systems, APIs, or data.
• Scrape, brute-force, or overload the Service; build a competing service by extracting or reverse engineering models or service logic.
• Bypass plan limits, create multiple free accounts, or attempt to avoid fees.
• Violate YouTube's Terms of Service or Google's Privacy Policy when connecting your channels.

10) Third-Party Services & Integrations

Using integrations (e.g., YouTube API, Telegram, etc.) requires you to accept their respective third-party terms. We're not responsible for those services. By using our YouTube integration, you agree to be bound by the YouTube Terms of Service.

11) Enforcement & Remedies

We may suspend or terminate accounts for violations, remove unlawful content, block IPs, and contact law enforcement where appropriate.

12) Disclaimers

Except where prohibited by law, the Services are provided "as is" and "as available." We disclaim all warranties (express, implied, or statutory), including merchantability, fitness for a particular purpose, and non-infringement. We don't promise uninterrupted or error-free operation.

13) AI Output Disclaimer

AI-powered features can produce inaccurate or incomplete results. You are responsible for verifying and using outputs lawfully and safely, and for configuring your automated actions responsibly.

14) Limitation of Liability

To the fullest extent permitted by law: Neither party is liable for indirect, special, incidental, exemplary, or consequential damages (including lost profits or data), even if advised of the possibility. Each party's total liability arising out of or relating to the Services is limited to the amounts you paid to MRGRM in the 6 months before the event giving rise to liability.

15) Indemnification

You'll defend, indemnify, and hold harmless MRGRM and its personnel from third-party claims, damages, costs, and fees arising from: (i) your unlawful content or misuse of the Services (including automated actions executed on your behalf), (ii) your breach of these Terms, or (iii) your violation of another's rights.

16) Governing Law & Dispute Resolution

These Terms are governed by the laws of the United States.

17) Contact

If you have questions about these Terms, please contact us at support@mrgrm.com.